Privacy Policy

Coral Future Care Pty Ltd

ABN 83 652 812 354

Effective Date: January 2026

1. Introduction

Coral Future Care Pty Ltd ('we', 'us', or 'our') is committed to protecting the privacy and dignity of all individuals who engage with our services. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), and the NDIS Code of Conduct.

As a registered NDIS provider operating in Queensland, we respect and uphold the privacy rights of all Queenslanders in accordance with both federal privacy frameworks and Queensland's Human Rights Act 2019 (Qld).

2. Information We Collect

We may collect the following types of personal information:

  • Personal identification details (name, date of birth, address, contact information)
  • Health and disability information necessary for service delivery
  • NDIS plan details and funding information
  • Emergency contact details and next of kin information
  • Medical records, care plans, and clinical assessments
  • Communication preferences and consent records
  • Information collected through our website (cookies, IP addresses, usage data)

3. How We Collect Information

We collect information:

  • Directly from you or your authorised representative during intake and assessment processes
  • From healthcare professionals, support coordinators, and plan managers with your consent
  • Through NDIS portals and government agencies as authorised
  • During service delivery and documentation of care activities
  • Via our website, email communications, and telephone interactions

4. Purpose of Collection and Use

We collect and use personal information for the following purposes:

  • Providing disability support services and complex care management
  • Developing and implementing personalised care plans
  • Ensuring health, safety, and wellbeing of participants
  • Billing, invoicing, and NDIS claim submissions
  • Quality assurance, compliance monitoring, and continuous improvement
  • Responding to complaints, incidents, and feedback
  • Meeting legal and regulatory obligations under NDIS and related legislation
  • Communicating with participants, families, and authorised representatives

5. Disclosure of Personal Information

We may disclose personal information to:

  • Healthcare professionals, therapists, and medical practitioners involved in your care
  • NDIS Quality and Safeguards Commission and other regulatory bodies
  • Support coordinators, plan managers, and NDIA as authorised
  • Emergency services in situations requiring urgent medical intervention
  • Legal and professional advisers where necessary for business operations
  • Technology service providers who assist with secure data storage and management
  • Any other parties with your explicit consent or as required by law

We do not sell, trade, or rent personal information to third parties for marketing purposes.

6. Data Security and Storage

We implement reasonable security measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • Secure electronic record management systems with password protection
  • Encrypted data transmission and secure cloud storage solutions
  • Physical security of paper records in locked cabinets at our office premises
  • Access controls ensuring only authorised personnel can access sensitive information
  • Regular staff training on privacy obligations and confidentiality requirements

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law, including NDIS record-keeping requirements (minimum 7 years).

7. Your Rights and Choices

You have the right to:

  • Access your personal information held by us (subject to legal restrictions)
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for specific uses of your information where consent was the basis for collection
  • Lodge a complaint if you believe your privacy has been breached
  • Request deletion of your personal information (subject to legal retention requirements)

To exercise these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy legislation.

8. Website and Cookies

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.

We do not use cookies to collect personally identifiable information without your consent.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised effective date. We encourage you to review this policy regularly.

11. Complaints and Concerns

If you have concerns about how we handle your personal information, please contact us first. We are committed to resolving complaints promptly and fairly through our internal complaints management process.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.

12. Contact Information

For privacy-related enquiries, access requests, or complaints, please contact:

Coral Future Care Pty Ltd

ABN: 83 652 812 354

Address: 247 Monier Road, Darra, QLD 4076

Email: peter.kelly@coralfuturecare.com.au

External Privacy Resources:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au

Phone: 1300 363 992

NDIS Quality and Safeguards Commission

Website: www.ndiscommission.gov.au

Phone: 1800 035 544

13. Queensland-Specific Information

For Queensland residents, additional privacy protections apply under Queensland legislation, including the Human Rights Act 2019 (Qld). While Coral Future Care operates under federal privacy law as an NDIS provider, we respect and uphold the privacy rights of all Queenslanders in accordance with both federal and state frameworks.

Queensland residents may also access additional complaint pathways:

Office of the Information Commissioner Queensland (OIC)

For privacy concerns relating to Queensland government agencies

Website: www.oic.qld.gov.au

Phone: 07 3234 7373

Address: PO Box 10143, Adelaide Street, Brisbane QLD 4001

Queensland Civil and Administrative Tribunal (QCAT)

For unresolved privacy complaints that have been through the OIC mediation process

Website: www.qcat.qld.gov.au

Phone: 1300 753 228

Note: The OIC and QCAT primarily handle complaints about Queensland government agencies. For complaints about Coral Future Care as an NDIS provider, please follow the complaint process outlined in Section 11 above.