Coral Future Care Pty Ltd

ABN 83 652 812 354

Last Updated: January 2026

1. Our Commitment to Accessibility

Coral Future Care is committed to ensuring digital accessibility for people with disabilities. We strive to continuously improve the user experience for all visitors to our website and aim to meet or exceed applicable accessibility standards. We believe that everyone, regardless of ability, should have equal access to information about our services.

As a registered NDIS provider specialising in high-intensity disability supports, accessibility is not just a compliance requirement but a core value that informs everything we do. We are committed to creating an inclusive digital environment that reflects the person-centred approach we take with our participants.

We recognise and uphold the rights of people with disability under Queensland and Australian law, including the Disability Discrimination Act 1992 (Cth), the Anti-Discrimination Act 1991 (Qld), the Human Rights Act 2019 (Qld), and the Disability Services Act 2006 (Qld).

2. Accessibility Standards

We are working to ensure our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are internationally recognised benchmarks for web accessibility. These guidelines help make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Our commitment aligns with our obligations under the Disability Discrimination Act 1992 (Cth) to ensure that people with disability have access to services and information on an equal basis with others.

3. Accessibility Features

Our website includes the following accessibility features:

Text Alternatives: Alternative text descriptions for images and non-text content to support screen reader users
Keyboard Navigation: Full website functionality accessible via keyboard for users who cannot use a mouse
Clear Structure: Logical heading structure and semantic HTML to assist navigation with assistive technologies
Readable Text: Clear, readable fonts with sufficient contrast between text and background colours
Resizable Text: Text can be resized up to 200% without loss of content or functionality
Link Clarity: Descriptive link text that makes sense out of context
Form Accessibility: Clearly labelled form fields with error identification and suggestions
Responsive Design: Mobile-friendly design that adapts to different screen sizes and devices
Skip Navigation: 'Skip to main content' link to bypass repetitive navigation elements

4. Assistive Technologies

Our website is designed to be compatible with common assistive technologies, including:

Screen readers (e.g., JAWS, NVDA, VoiceOver)
Screen magnification software
Speech recognition software
Alternative input devices (e.g., switch controls, adaptive keyboards)

We test our website regularly with various assistive technologies to ensure compatibility and usability.

5. Known Limitations

Despite our best efforts, some areas of our website may not yet be fully accessible. We are actively working to address these limitations and welcome your feedback to help us improve. Known limitations include:

Some PDF documents may not be fully accessible with screen readers. We are working to remediate existing documents and ensure all new documents meet accessibility standards.
Third-party embedded content (e.g., videos, maps, social media feeds) may have accessibility limitations beyond our control.
Certain complex interactive features are being enhanced for improved accessibility.

If you encounter accessibility barriers on our website, please contact us so we can provide the information in an alternative format or assist you in another way. We are committed to making reasonable adjustments to ensure equal access.

6. Alternative Access Methods and Reasonable Adjustments

Consistent with our obligations under disability discrimination legislation, if you experience difficulty accessing any content on our website, we offer alternative ways to obtain information and will make reasonable adjustments where needed:

Phone: Call us at 1300757 452 to speak with a team member who can provide information or assistance
Email: Contact us at andrew@coralfuturecare.com.au and we will respond with accessible formats
In-Person: Visit our office at 247 Monier Road, Darra, QLD 4076 for face-to-face assistance
Alternative Formats: We can provide information in large print, audio, Easy Read, Braille, or other accessible formats upon request
Communication Support: We can arrange Auslan interpreters, communication partners, or other support as needed

There is no additional charge for accessing information in alternative formats or for reasonable adjustments to support your access.

7. Ongoing Improvements

We are committed to continuous improvement of our website's accessibility. Our ongoing efforts include:

Regular accessibility audits and testing with assistive technologies
Staff training on digital accessibility best practices
Consultation with people with lived experience of disability
Implementation of user feedback to address accessibility barriers
Monitoring changes to accessibility standards and guidelines

8. Technical Specifications

Our website is designed to be accessible across different platforms and browsers. For the best experience, we recommend:

Browsers: Latest versions of Chrome, Firefox, Safari, or Edge
Operating Systems: Windows, macOS, iOS, or Android
Standards: HTML5, CSS3, JavaScript (with graceful degradation if disabled)

9. Feedback and Contact

Your feedback is essential to help us improve accessibility. If you:

Encounter accessibility barriers on our website
Need information in an alternative format
Require reasonable adjustments to access our services
Have suggestions for improvement
Wish to provide feedback on accessibility

Please contact us, and we will respond as promptly as possible:

Coral Future Care Pty Ltd

ABN: 83 652 812 354

Address: 247 Monier Road, Darra, QLD 4076

Email: andrew@coralfuturecare.com

Phone:1300 757 482

We aim to respond to accessibility enquiries within 3 business days and will work with you to provide the information or assistance you need.

10. Complaints Process

If you are not satisfied with our response to an accessibility concern, you may lodge a formal complaint through our complaints management process. We are committed to addressing all complaints fairly and promptly in accordance with NDIS requirements and our obligations under disability discrimination legislation.

You also have the right to lodge a complaint with external bodies:

For NDIS-related complaints:

NDIS Quality and Safeguards Commission

Phone: 1800 035 544

Website: www.ndiscommission.gov.au

For disability discrimination complaints (Federal):

Australian Human Rights Commission

Phone: 1300 656 419

Website: www.humanrights.gov.au

For Queensland-specific discrimination and human rights complaints:

Queensland Human Rights Commission

Handles complaints under the Anti-Discrimination Act 1991 (Qld) and Human Rights Act 2019 (Qld)

Phone: 1300 130 670

Website: www.qhrc.qld.gov.au

Address: Level 20, 53 Albert Street, Brisbane QLD 4000

Note: The Queensland Human Rights Commission can assist with discrimination complaints and human rights complaints about public entities under Queensland law. If you wish to make a complaint about Coral Future Care, you may choose to lodge it with the Australian Human Rights Commission (for federal disability discrimination matters) or the NDIS Quality and Safeguards Commission (for NDIS service delivery matters).

For unresolved discrimination complaints:

Queensland Civil and Administrative Tribunal (QCAT)

If conciliation through QHRC is unsuccessful, matters may proceed to QCAT

Phone: 1300 753 228

Website: www.qcat.qld.gov.au

11. Your Rights Under Queensland and Australian Law

As a person with disability accessing services in Queensland, you have rights protected under multiple pieces of legislation:

Disability Discrimination Act 1992 (Cth)

Prohibits discrimination on the basis of disability and requires service providers to ensure equal access to services and information, including through reasonable adjustments.

Anti-Discrimination Act 1991 (Qld)

Prohibits discrimination on the basis of impairment in Queensland and provides additional protections at the state level.

Human Rights Act 2019 (Qld)

Protects 23 fundamental human rights in Queensland, including the right to equality before the law, freedom from discrimination, privacy, and cultural rights. While this primarily applies to public entities, it informs our commitment to human rights principles in service delivery.

Disability Services Act 2006 (Qld)

Sets out service delivery principles for disability services in Queensland, including the right to accessible environments and confidential handling of personal information.

12. Accessibility in Our Services

Our commitment to accessibility extends beyond our website to all aspects of our service delivery. We provide person-centred supports that recognise and respond to each participant's communication preferences, cultural background, and individual needs. If you require adjustments or alternative communication methods when engaging with our services, please let us know and we will work with you to ensure accessibility.

We recognise that accessibility is not a 'one size fits all' approach. We will work collaboratively with you to identify and implement adjustments that meet your specific needs, consistent with our legal obligations and our person-centred approach.

13. Review and Updates

This Accessibility Statement will be reviewed and updated regularly to reflect changes to our website, accessibility standards, feedback from users, and changes to relevant legislation. We encourage you to check back periodically for updates.