Coral Future Care Pty Ltd
ABN 83 652 812 354
Effective Date: January 2026
1. Introduction and Acceptance
These Terms and Conditions ('Terms') govern your use of services provided by Coral Future Care Pty Ltd ('we', 'us', 'our', or 'Coral Future Care'), including access to our website and engagement with our disability support services. By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our website or services.
2. About Coral Future Care
Coral Future Care is a registered NDIS provider specialising in high-intensity disability support services, including complex clinical care, Supported Independent Living (SIL), and person-centred support for individuals with disability. We operate in accordance with the NDIS Act 2013, NDIS Practice Standards, NDIS Code of Conduct, and applicable Queensland legislation including the Disability Services Act 2006 (Qld) and the Human Rights Act 2019 (Qld).
3. Service Agreement
Engagement of our disability support services is governed by a separate Service Agreement entered into between Coral Future Care and the participant (or their authorised representative). These Terms complement but do not replace the Service Agreement, which contains specific details regarding service delivery, fees, cancellation policies, and participant rights and responsibilities.
4. Website Use
4.1 Permitted Use
You may use our website for lawful purposes only, including accessing information about our services, contacting us for enquiries, and submitting referrals or feedback. You agree not to use the website in any manner that could damage, disable, overburden, or impair our systems or interfere with any other party's use of the website.
4.2 Prohibited Activities
You must not:
- Use the website for any fraudulent, unlawful, or harmful purpose
- Transmit viruses, malware, or other harmful code
- Attempt to gain unauthorised access to our systems or networks
- Reproduce, duplicate, or exploit any content without our prior written consent
- Collect or harvest personal information from other users
5. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Coral Future Care or its licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
6. Third-Party Links and Content
Our website may contain links to third-party websites or services that are not owned or controlled by Coral Future Care. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that we shall not be liable for any damage or loss arising from your use of third-party websites.
7. Disclaimer of Warranties
To the fullest extent permitted by law, our website and services are provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our website will be uninterrupted, secure, or error-free, or that defects will be corrected. We do not guarantee the accuracy, completeness, or timeliness of information provided on our website.
8. Limitation of Liability
To the maximum extent permitted by law, Coral Future Care, its directors, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or related to your use of our website or services.
Nothing in these Terms excludes, restricts, or modifies any statutory rights or guarantees that cannot be lawfully excluded under Australian Consumer Law, the Competition and Consumer Act 2010 (Cth), or the Disability Discrimination Act 1992 (Cth).
9. Indemnification
You agree to indemnify, defend, and hold harmless Coral Future Care, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of our website, your breach of these Terms, or your violation of any law or third-party rights.
10. Privacy and Data Protection
Your use of our website and services is also governed by our Privacy Policy, which outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. Please review our Privacy Policy to understand our practices.
11. Participant Rights and Service Principles
We are committed to upholding participant rights and service delivery principles under Queensland and Commonwealth law. As a participant or prospective participant, you have the right to:
- Choice and control over your supports and services
- Receive services that respect your dignity, privacy, and independence
- Participate in planning and decision-making about your services
- Receive services free from abuse, neglect, exploitation, violence, and discrimination
- Access advocacy support and make complaints without fear of retribution
- Receive information about your services in an accessible format
- Have your cultural, linguistic, and communication needs respected and accommodated
These rights are protected under the NDIS Code of Conduct, Disability Services Act 2006 (Qld), Disability Discrimination Act 1992 (Cth), Anti-Discrimination Act 1991 (Qld), and Human Rights Act 2019 (Qld).
12. Service-Specific Terms
12.1 NDIS Services
All NDIS-funded services are delivered in accordance with the participant's NDIS plan, Service Agreement, and applicable NDIS legislation and regulations. Participants have the right to choice and control over their supports, and we are committed to upholding participant rights as outlined in the NDIS Code of Conduct and NDIS Practice Standards.
12.2 Fees and Payment
Service fees are determined in accordance with NDIS Price Guides and applicable pricing arrangements. Payment terms, cancellation policies, and billing procedures are outlined in individual Service Agreements. All fees comply with NDIS pricing guidelines and Queensland consumer protection laws. We reserve the right to pursue debt recovery for unpaid services in accordance with applicable laws.
12.3 Service Cancellation and Changes
Participants or Coral Future Care may terminate services in accordance with the notice periods and conditions specified in the Service Agreement. We reserve the right to suspend or terminate services if a participant's behaviour poses an immediate and serious risk to the health and safety of staff, other participants, or the community, or if NDIS funding is exhausted or unavailable. Any termination of services will be conducted in accordance with natural justice principles and relevant legal requirements.
12.4 Reasonable Adjustments
We are committed to making reasonable adjustments to ensure equal access to our services and website for people with disability, in accordance with our obligations under the Disability Discrimination Act 1992 (Cth) and Anti-Discrimination Act 1991 (Qld). If you require adjustments to access our services, please contact us to discuss your needs.
13. Complaints and Feedback
We welcome feedback and are committed to resolving complaints promptly and fairly. If you have a concern about our services or website, please contact us using the details provided below. We have internal complaints management procedures consistent with NDIS requirements.
If you are not satisfied with our response, you may escalate your complaint to:
For NDIS service complaints:
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
For discrimination complaints:
Queensland Human Rights Commission (for Queensland matters)
Phone: 1300 130 670
Website: www.qhrc.qld.gov.au
Australian Human Rights Commission (for federal matters)
Phone: 1300 656 419
Website: www.humanrights.gov.au
14. Amendments to Terms
We reserve the right to modify or update these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website or services after any modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically. Material changes that affect participant rights will be communicated directly to current participants.
15. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia for any disputes arising out of or relating to these Terms or your use of our website and services.
Nothing in this clause limits your rights to lodge complaints with relevant tribunals or commissions, including the Queensland Civil and Administrative Tribunal (QCAT), Queensland Human Rights Commission, or NDIS Quality and Safeguards Commission.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
17. Human Rights Commitment
While Coral Future Care is not a public entity as defined under the Human Rights Act 2019 (Qld), we are committed to respecting and promoting human rights in all aspects of our service delivery. We recognise the 23 human rights protected under Queensland law and strive to conduct our operations in a manner compatible with these fundamental rights.
We are particularly committed to upholding the rights to equality, freedom from discrimination, privacy, cultural rights, and freedom from torture and cruel, inhuman, or degrading treatment.
18. Entire Agreement
These Terms, together with our Privacy Policy, Accessibility Statement, and any applicable Service Agreement, constitute the entire agreement between you and Coral Future Care regarding your use of our website and services, and supersede all prior or contemporaneous understandings and agreements.
19. Contact Information
For enquiries regarding these Terms and Conditions, please contact:
Coral Future Care Pty Ltd
ABN: 83 652 812 354
Address: 247 Monier Road, Darra, QLD 4076
Email: peter.kelly@coralfuturecare.com.au
Phone: 1300 757 452
Last Updated: January 2026